Refund policy

1. International Shipping
We ship internationally from South Korea via courier services such as FedEx or other available logistics providers.
Estimated delivery time may vary depending on the destination country, customs clearance, courier conditions, and local holidays.

2. Shipping Cost
Shipping costs are calculated based on destination, product weight, volume, and shipping method. The final shipping fee will be shown at checkout or provided separately for B2B orders.

3. Customs and Import Responsibility
The customer is responsible for checking whether the purchased product can be imported and used in the destination country.
Customs duties, VAT, import taxes, customs clearance fees, and any other local charges are the customer’s responsibility.
We are not responsible for delays, additional costs, or failed delivery caused by customs issues, import restrictions, incorrect shipping information, or the customer’s failure to complete customs clearance.

4. Order Cancellation
Orders may be cancelled before shipment. Once the order has been shipped, cancellation is not possible and the return process will apply.
Customized, configured, or special-order products may not be cancelled once preparation has started.

5. Returns and Exchanges
Return or exchange requests must be submitted within 7 days of receiving the product.
Returns or exchanges may be accepted only if:

• The product is defective
• The wrong product was delivered
• The product was damaged during shipping
• The product is unused and in its original condition

The customer must contact us before returning any product. Unauthorized returns may not be accepted.

6. Non-Returnable Items
Returns may not be accepted in the following cases:

• The product has been used, damaged, installed, modified, or configured by the customer
• Original packaging, accessories, manuals, cables, labels, or components are missing
• The product was specially ordered, customized, encoded, configured, or prepared according to the customer’s request
• The return request is made after the allowed return period
• The issue is caused by local regulations, frequency restrictions, software environment, installation conditions, or third-party equipment compatibility

7. Return Shipping Cost
For returns due to customer reasons, the customer is responsible for all return shipping costs, customs fees, taxes, and related charges.
For returns caused by our mistake or confirmed product defect, we will cover reasonable return or replacement shipping costs.

8. Refunds
Refunds will be processed after the returned product is received and inspected.
Refunds will be issued to the original payment method. The actual refund timing may vary depending on the payment provider, card company, or bank.
Shipping fees, customs duties, taxes, and import-related charges are generally non-refundable unless the return is caused by our mistake.